Inside Sales/Customer Support Specialist

Madison Heights
Posted 4 years ago

Our client, a family owned and operated industrial warehousing and storage company, is growing! As a result, they are adding to their Inside Sales team with this Inside Sales or Customer Support role!  Great opportunity for someone who loves helping customers find solutions, supporting a sales staff and the organizational side of completing a sale.  The core responsibilities for this position will include order entry, researching product solutions for customers, following up on orders and assist in business development through email, social media and lead generation software.

The right candidate will:

  • Have experience in a Customer Service (NOT a call center environment!) or Inside Sales role dealing directly with end user customers (business or consumer)
  • Be comfortable on the phone, problem solving, researching products, website chat communications, following up on open or problem orders and more
  • Be proactive and accountable in communications with customers and shipping staff
  • Provide administrative support to sales team as needed

Our client places high value on a strong customer experience. The right candidate will take ownership in their role and have a strong level of accountability, as well as be positive and proactive in their communications.  Casual work environment, casual dress code, and solid benefit package.  Salary for this position is $35k. This company has been in business for almost 60 years and has a very philanthropic mindset. They are also a non-smoking and dog friendly office.  Regular 40-hour work week, M – F, 8:30 – 5:00.  No remote work available as this position will be part of their collaborative sales team. Direct hire position.

If this sounds like it could be a good fit for you, please forward resume with cover letter to! 

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